Returns and Refunds

Return Conditions

 

  1. We only accept returns within 15 days from receiving the order.
  2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
  3. All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.

 

Return Shipping Fee

 

  1. The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
  2. If you ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
  3. We do not accept packages returned using C.O.D. service.

 

Refunds

 

Returns will be processed within 7 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault.